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Cancellation Policy

At SOFTVERSE, we understand that circumstances may arise that require the cancellation of a project. To ensure fairness and transparency, we have established the following policy regarding project cancellations in the early stages.

1. Applicable Project Stages

This cancellation policy applies specifically to projects in the early stages, including but not limited to:

  • Requirement Gathering
  • Analysis
  • Ideation
  • Research and Development (R&D)

2. Cancellation Conditions

Cancellation requests for projects in the specified early stages will be considered under the following conditions:

  • Timely Notification: Clients must provide timely notification of their intent to cancel the project. Notification should be submitted in writing to contact@ajskland.com.
  • Payment of Recorded Time and Efforts: The cancellation will be approved after the payment of the time and efforts invested in the project up to the point of cancellation. The payment will be calculated based on the recorded days of work completed by the SOFTVERSE team.

3. Calculation of Time and Efforts

The payment for time and efforts will be calculated as follows:

  • Daily Rate: Based on the Employees Profession and Experience.
  • Recorded Days: The number of days from project initiation to the cancellation request.

The total payment will be the product of the Daily Rate and Recorded Days.

4. Cancellation Process

Upon receiving a cancellation request, SOFTVERSE will:

  • Conduct a thorough review of the project status and recorded time and efforts.
  • Notify the client of the calculated payment for the work completed.
  • Initiate the cancellation process upon receipt of the agreed-upon payment.

5. Exceptions

This cancellation policy does not apply to projects that have progressed beyond the specified early stages. Cancellation requests for projects in later stages will be subject to the terms outlined in the respective project agreement.

6. Contact Us

For any questions or concerns regarding project cancellations, please contact our customer support team at contact@ajskland.com. We are committed to ensuring a smooth and fair cancellation process for our clients.

SOFTVERSE Warranty Policy

At SOFTVERSE, we stand behind the quality and performance of our products and services. Our warranty policy is designed to provide you with confidence in your investment and ensure a positive experience with our solutions.

1. Warranty Coverage

SOFTVERSE offers a limited warranty that covers:

– Product Defects:

We guarantee that our products will be free from defects in material and workmanship for a specified period from the date of purchase.

– Service Reliability:

Our services are backed by a commitment to maintain a high level of reliability and performance, ensuring minimal disruptions in your operations.

2. Warranty Period

The warranty period varies depending on the type of product or service:

– Software Products:

The warranty period for software products is 3 months from the date of purchase. During this period, we will address and rectify any defects affecting the functionality of the software.

 

3. Exclusions from Warranty

Please note that the warranty does not cover:

– User-Induced Damage:

Any damage caused by misuse, negligence, or unauthorized modifications to the product or service.


– Third-Party Interactions:

Issues arising from the integration or use of our products or services with third-party applications or services not explicitly supported by SOFTVERSE.

 4. Warranty Claim Process

To initiate a warranty claim, follow these steps:

– Contact Support:

Reach out to our customer support team at contact@ajskland.com with your warranty claim details, including the date of purchase and a description of the issue.

-Evaluation:

Our support team will evaluate the warranty claim to determine eligibility. We may request additional information or, in the case of hardware, arrange for product inspection.

5. Warranty Resolution

Upon approval of a valid warranty claim:

 We will provide a resolution, which may include bug fixes, updates, or a replacement if necessary.

6. Contact Us

For any questions or concerns regarding our warranty policy, feel free to reach out to our customer support team at contact@ajskland.com. We are dedicated to ensuring the reliability and quality of our products and services throughout the warranty period.

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This addition emphasizes your commitment to standing by the quality of your products and services, providing customers with the assurance that their investment is protected.